The old adage still holds merit, “Always put your best foot forward.”
Don’t complain about anything to your clients – not about taxes, not about office expenses, not about the government, and certainly not about your staff or competitors. Your clients have problems of their own and aren’t willing to pay you to listen to your problems.
Don’t complain about being overworked either. If you tell clients that you are too busy, they might worry that you won’t be able to complete their work for them. It also sends a message to them not to refer new business to you. Keep your office neat and orderly, too. A messy office sends the message that you are overworked.
Complaining often undermines your best efforts to be perceived in a positive light. So, during this busy time of year, stay focused on your clients, not your problems. Assure clients of your professionalism, not just through your accounting expertise, but your personal conduct as well.